FAQ
Frequently Asked Questions (FAQ)
Q: What is the condition of the items? A: We deal in vintage items. These fabrics are old and used, so they are not in perfect condition. We dry clean and ensure they are in good, wearable condition. If they have any major damage, we will mention it in the description.
Q: Do you offer custom and personalized orders? A: Yes, we offer customization. We can stitch any outfit for you—single or bulk. Just send in your requirement using the message section.
Q: Do you offer wholesale availability? A: Yes, our minimum order requirement is 20 items. We ship worldwide. Contact us for pricing/discounts.
Q: How do you ensure item quality? A: We are careful with item descriptions and perform burn tests to determine if a fabric is natural fiber or not. Note: We write 'Pure' in the title if the fiber is natural. If it is missing, that means it is either polyester or a blend. These are used items, so please expect minor wear and tear. Contact us if you have any queries.
Q: Do you offer discounts? A: Yes, visit our Discount page for more details.
Q: What are your shipping policies? A: We offer free shipping on all items via registered air mail with delivery in 2-4 weeks. Express shipping is available on request. In some cases, we automatically upgrade shipping based on the total order value. The seller reserves the right to select the shipping carrier.
Q: Are customs, VAT, and sales tax included? A: Customs, VAT, and sales tax are payable by buyers as per their country's policies.
Q: Are you currently shipping to Israel? A: Due to the ongoing crisis between Iran and Israel, we are unable to fulfill any orders. However, shipping services to some Israel locations have reopened. Contact us for more details.
Q: Do you collect customs, import duty, or VAT? A: No, we do not collect VAT or customs fees on behalf of customers. You may be asked to pay at the time of delivery. Refer to this link for customs duty de minimis value and the applicable threshold. This information is updated by a company/site called ZhenHub.
Q: When do you run sales or offers? A: Sales are run throughout the year on special occasions or festivals. These are valid for a limited time and cannot be combined with other promotional offers or discounts. Contact us for any queries.
Q: Where can I find fabric care instructions? A: Visit this link for Care Instructions.
Q: How does Sanskriti Vintage achieve sustainability in its operations? A: Sanskriti Vintage emphasizes sustainability through several practices:
- Upcycled Fashion: We create dresses and garments from pre-loved materials, reducing waste.
- Vintage Textiles: We specialize in vintage Indian textiles, promoting reuse instead of new production.
- Material Focus: We use natural materials like pure cotton, pure silk, and pure georgette.
- Preservation of Heritage: We help preserve India's textile legacy and promote traditional crafts.
- Commitment to Quality: Each item is meticulously selected for longevity.
- Reducing Waste: We offer trims and borders to support upcycling and reduce fabric waste.
Q: What award did Sanskriti Vintage receive in 2016? A: In 2016, Sanskriti Vintage received India's highest award for best online exporter from the President of India. This award underscores our commitment to quality, authenticity, and customer service.
Q: Does Sanskriti Vintage offer free worldwide shipping? A: Yes, Sanskriti Vintage offers free worldwide shipping on all orders. Customers can purchase items without incurring additional shipping costs, regardless of their location.